Manage hotel check-in and check-out, respond to telephone and online bookings, and contribute to accommodation plans and events. Prior experience is optional.
About this role
The role is a front-desk position at KOKO HOTEL Tsukiji Ginza, with a path toward an in-charge role. It supports guests throughout their stay and handles the service work that keeps reception running. In-charge and management experience are not required. Daily work includes check-in and check-out; receiving and changing phone or online reservations; answering inquiries; explaining hotel facilities, nearby attractions and transport; settling accommodation and additional-service charges; processing payments and issuing receipts; and responding to guest requests. Required qualifications are basic PC skills, effective communication, teamwork, adaptability and polite customer-facing language. Depending on experience and suitability, the role may also include administrative work, ordering and inventory management, or management support.
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