Support logistics systems by strengthening customer relationships and service revenue, analyzing field feedback and usage data, and feeding insights to internal teams to improve products and systems.
About this role
The role sits in the Service Department, which supports robot systems, AGVs, and automation equipment installed at customer sites. As its dedicated overnight support engineer, it helps sustain large-scale automation systems used in logistics operations through monitoring and incident response.
The engineer receives inquiries and alerts by phone, email, and monitoring systems; analyzes logs, performs initial triage, escalates to relevant teams, supports recovery, and communicates with customers. The role also prepares maintenance-contract estimates and related administration. Named systems and domains include robot systems, AGVs, WES, machinery, FA equipment, logistics equipment, software, and networks.
Applicants need experience maintaining, operating, or supporting machinery, FA equipment, logistics equipment, robots, or automation systems; the ability to organize incidents and escalate appropriately; basic Excel, email, and business-system skills; and business-level Japanese. Dedicated overnight availability is required.
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