Lead enterprise customer strategy and cross-channel AI projects, coordinating stakeholders from requirements through delivery, adoption, and account expansion.
About this role
This account-executive role supports enterprise customers using Mico Voice AI, an AI platform for inbound and outbound telephone interactions. It combines customer follow-up and relationship building with contract expansion, additional-feature proposals and rollout to other departments or group companies. The role monitors customer goals, usage and concerns, identifies churn risks, and proposes improvements.
Responsibilities also include sharing customer insights with product, marketing and sales teams, developing industry-specific adoption and retention approaches, and organizing opportunity tracking and KPI monitoring through tools such as Salesforce. Applicants must have corporate sales experience, solution-sales experience based on customer problems, and experience independently creating proposal materials. SaaS or IT sales, customer success or account management, relevant industry sales, startup experience and business English are preferred.
Annual pay is ¥5–8 million, paid in 12 installments. The posting lists Osaka and Tokyo offices, with the workplace discussed with candidates. Hybrid work normally requires two office days per week, while arrangements for people living far away can be discussed. Flextime has core hours of 10:00–16:00.
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