Help enterprise customers adopt Mico Voice AI, expand use across accounts, address churn risks, and turn customer insights into product and service improvements.
About this role
The Customer Success Manager leads enterprise accounts from business and marketing strategy through execution and improvement. The role works with senior customer stakeholders to connect Mico’s AI products with measurable business outcomes.
It combines Mico Engage AI, Mico Voice AI, and AI Agent products in cross-channel initiatives, defines requirements, and owns delivery across customer departments, internal teams, and external partners. Responsibilities include account expansion, upselling and cross-selling, and working with FDE to develop new value from customer insights.
Applicants need experience coordinating enterprise stakeholders and advancing deals or projects, the ability to translate digital-marketing and CX problems into executable requirements, and a track record of owning complex projects. Strong interest in applying generative AI and AI agents is required; hands-on AI development experience is not necessary.
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