Develops success plans for enterprise and mid-market customers, supports onboarding and adoption, monitors health and usage, and coaches partner CSMs on lifecycle management.
About this role
This role sits within Box’s Customer Success team and focuses on scaled engagement with existing customers in Japan. Rather than managing only one-to-one relationships, the role designs customer programs that help many customers adopt Box, deepen usage and realize value. It also works closely with Box channel partners and answers customer questions about product features and functions.
The day-to-day work includes planning and running webinars, seminars, user groups and other One-to-Many programs; using tools, customer data and reports to understand engagement and indicators linked to churn; and building a broad understanding of how Box fits into customer workflows and use cases. The role also develops knowledge of online collaboration, social networking, Enterprise 2.0 and the Box model. Applicants need at least one year of relevant experience, comfort communicating with many customers through phone, email, webinars and digital marketing tools, and business-level Japanese.
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