Build Smaregi’s customer-success strategy, manage the team, and improve retention and account expansion across store-focused software and payment services.
About this role
The supervisor candidate helps establish Smaregi’s visitor-support desk for tax refunds. Enquiries concern later refunds based on purchases at participating stores, including the dedicated website, refund processing and passport registration.
The role manages outsourced call-centre operators, handles escalations and makes initial decisions on unusual cases. It reviews workflows, coordinates with internal departments, monitors the provider’s KPIs and reports them to a manager. Related administration and proposals to improve AI chat are also within scope as the new service develops.
Applicants need at least one year as a supervisor in a call centre or support desk, whether email, chat or telephone-based. They must also have travelled abroad themselves and understand tax-free purchasing arrangements.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Lead customer-support operations for Smaregi products, improve response quality and self-service content, and develop processes for retention and support teams.
Improve Smaregi support quality, lead operator development and self-service content, and use customer-response KPIs to strengthen service and retention.
Welcome hotel guests, manage check-in and reservations, give local information and process payments and receipts. Basic PC and communication skills are required.
Help e-commerce clients adopt NaviPlus, analyse product use, resolve issues with technical teams and propose additional services to improve retention and growth.
Lead three-month AI implementation projects for enterprise clients, interviewing leaders to capture tacit knowledge, coordinating stakeholders, supporting adoption, and proposing additional deployments.