Manage local-government healthcare projects, align medical and community stakeholders, and improve resident participation, continued use, KPIs, health outcomes and medical-cost efficiency.
About this role
Within SoftBank’s satto business development organization, this customer success role supports satto, a generative AI agent developed to help users improve work efficiency. Its mission is to establish practices that enable customers to adopt the product, use it effectively and achieve expected business outcomes. Responsibilities include regular customer communication to understand needs; defining and monitoring success measures; recommending ways to resolve challenges and expand usage; and organizing success examples and adoption issues for reuse. The role also plans and improves onboarding and adoption initiatives, then works with the development team to turn customer feedback and usage data into product improvements. Applicants need at least three years of customer success experience, including post-implementation adoption support and understanding of core customer success concepts. They must have sustained, practical generative AI experience beyond information search and be able to explain useful approaches to customers, plus a foundational understanding of analyzing data to identify customer behavior and needs.
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