Customer Success

Within Studist’s Customer Success Division, this role belongs to the Biz Onboarding Group and supports customers after they have contracted for Teachme Biz and other Teachme products and services. The team is moving beyond basic product adoption toward helping existing customers achieve operational and business outcomes across a multi-product environment, while maintaining and expanding the customer base. The work covers onboarding and continued adoption: explaining available support, agreeing goals and measures of success, confirming operating arrangements and schedules, reviewing customer manuals, encouraging readership, and measuring results with customers. The role also helps accounts with low usage, addresses contract renewals, and carries out onboarding and adoption initiatives for new features. Customer insights and needs are shared internally to inform service improvements, and the group develops repeatable playbooks rather than relying solely on individual responses. Applicants need to be comfortable learning and using current IT tools, including tools incorporating AI, in their work. They must also have either sales or customer success experience in the SaaS industry, or experience managing and coordinating multiple tasks across roughly 30–50 concurrent customers or cases.