Evaluate training delivery, maintain records and learning materials, analyse training metrics, assess operating standards, support quality assurance, and help staff complete development courses.
About this role
The Deployment Lead oversees multiple customer implementation projects and the full deployment phase. Drawing on forward-deployed engineering experience, the lead manages field engineers and concurrent engagements, improving success through common standards, portfolio decisions, and reusable practices.
The role prioritizes the portfolio, assigns engineers, monitors capacity and progress, and allocates resources. It creates standards and playbooks; coaches staff through technical and customer-response reviews and one-to-ones; reports risks to customer executives and internal leadership; sends recurring issues to product and engineering; and defines hiring and onboarding for field engineers.
Candidates need experience leading multiple customer deployments, managing people and parallel projects, deciding scope and priorities and allocating resources, communicating and negotiating with customer executives and company leadership, and leading deployment-process standardization.
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