Delivers technical training for data-center external operations teams on electrical, mechanical, UPS, HVAC, generators, and fire suppression, while managing labs and trainee certification.
About this role
On the Cloud Operations + Innovation Learning team, the IT Technical Trainer prepares datacenter technicians for local qualifications. The role combines technical instruction, workforce training-needs analysis, procedural change management, and evaluation using measures such as cloud consumption and learner feedback. Training spans single- to multi-day sessions using presentations, discussions, labs, simulations, and digitally enhanced instructor-led materials. The trainer updates content for changing features, technologies, and processes; checks learner progress and understanding through classroom techniques and hands-on activities; coaches participants; and shares course feedback with the Learning team to keep the curriculum consistent and relevant. A bachelor's degree plus 2+ years of experience across training, education, IT, cloud, datacenter or server environments, or computer technologies is required, or equivalent experience. The role requires passing Microsoft's Cloud Background Check at hire or transfer and every two years thereafter, plus applicable customer or government security screenings.
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