ERP/EDI Implementation Consultant / Customer Success

This role supports housing-sector customers using ANDPAD ERP, which manages inquiries and gross profit, and ANDPAD EDI, which manages ordering. The work covers implementation support, operational adoption, consulting, presales, management support and data migration.

After receiving a handover from field sales, the consultant analyzes customers’ current workflows and systems, identifies business issues and needs, designs improved future workflows and operating procedures, and supports a smooth ERP implementation and launch. The role also works with field sales on customer proposals by conducting needs interviews, recommending solutions, preparing demonstrations and proposal materials, giving presentations, and addressing technical and specialist questions.

Using ANDPAD Analytics and accumulated customer data, the role analyzes management figures, proposes improvements, and provides ongoing consulting to improve operational efficiency and productivity. Data migration responsibilities include defining requirements, setting migration schedules, monitoring progress, and responding to problems during the migration.

Applicants must have at least one of the following: business consulting experience such as process improvement or cost reduction; sales or implementation consulting experience at an ERP vendor, including requirements definition or customer training; enterprise proposal sales or customer success experience at a cloud accounting-system or SaaS company; or experience leading an internal process-improvement or system-implementation project at an operating company. Preferred experience includes ERP implementation project management or PMO work, practical data migration involving mapping, requirements definition and customer negotiation, basic accounting or finance knowledge equivalent to Bookkeeping Grade 3 or above, change management, and cost management in construction or building operations.

The role is part of the housing-sector business supporting digital transformation in the construction and building industry. The team is described as relatively mature and calm, with an average age of around 30. Communication tools include Slack, Salesforce, Google Workspace and ZOOM.

Employment is full-time. The annual salary is JPY 5.5 million to JPY 8.5 million, determined individually according to experience and ability, and includes a fixed overtime allowance for 45 hours per month. Salary reviews and bonuses are provided twice a year. The probationary period is three months and may be extended by approximately three to six months; employment grade or compensation may change based on the assessment during probation.

The work style combines office work and remote work, with office attendance varying by department. Business travel may occur for customer support. Working hours are 10:00–19:00 under a flextime system with core hours from 11:00–15:00. Holidays include a two-day weekend on Saturdays and Sundays plus public holidays, annual paid leave after six months, three special paid-leave days at joining, summer and year-end/New Year holidays, childcare and nursing-care leave, bereavement leave, and maternity and childcare leave. Benefits include social insurance, commuting allowances, remote-work allowances, travel allowances, a nearby-housing allowance, marriage and childbirth gifts, office facilities, club-activity and social-event subsidies, influenza vaccination coverage, book-purchase support, and an employee stock ownership plan with an incentive. The selection process generally consists of two or three interviews.