Enterprise Success Architect

The Success Architect leads customer success activities for major Japanese housing companies, covering business design, system implementation, product adoption, and operational retention. The role works closely with enterprise customers from the upstream stage, designing the desired future state and determining how it can be achieved. Responsibilities include hearing and organizing visible and latent issues, planning and executing solutions suited to each customer's workflows and scale, and leading success plans for customers with tens of thousands of users.

The position drives system renewal and business-process reconstruction, including core systems. It designs the scenario through the next contract renewal and coordinates internal and external stakeholders. It also creates and executes opportunities for new product introductions and improvement proposals, while providing detailed feedback to management, product, and development teams to support new product development and new business growth.

Examples include projects to cover a customer's core system with ANDPAD at an annual scale of several hundred million yen, with tens of thousands of planned users, and projects in which a new product is developed from customer requirements and workflows and later commercialized as SaaS.

Required experience includes approximately five years in one or more of the following areas: solution sales or application-related sales such as project management at an SIer; sales or delivery of business process reform or DX initiatives for corporate customers; system implementation, project management, or PMO for large enterprises; SaaS implementation, adoption, retention, or expansion; system consulting, field engineering, system support, or presales at an SIer or similar organization; or internal IT system implementation and DX promotion at a large company. Programming skills are not required.

Preferred experience includes logical proposals using cost-effectiveness calculations, sales, customer success, or account management for major customers, consulting for business improvement or transformation, handling subscription or recurring products with renewal requirements, and sales experience or knowledge in the construction industry. Construction and architecture experience is not required for the team.

The company provides a cloud-based construction project management service. The enterprise customer success organization includes members from IT, consulting, architecture and construction, infrastructure, staffing, and financial services backgrounds and works with diverse internal and external departments. Working conditions include a 10:00–19:00 schedule, flextime with core hours from 11:00 to 15:00, a 60-minute break, and remote work combined with office attendance. The team averages two to three remote-work days per week as of July 2026. Offices for this role are listed in Minato-ku, Tokyo, and Kita-ku, Osaka. The position is full-time and includes twice-yearly salary reviews, twice-yearly bonuses, social insurance, remote-work allowances, housing and travel allowances, leave provisions, and other listed benefits.