Lead high-difficulty AI projects, manage quality across multiple projects, and mentor junior data scientists.
About this role
ANDPAD hires a Client Reliability Engineer (CRE) for its customer support engineering. Because the service is tied directly to clients' work, each inquiry has a large impact and early resolution matters; the CRE improves support operations to raise customer satisfaction and trust on a platform used by more than 260,000 companies.
The engineer provides second-line support for inquiries escalated from the first-line customer support department, finds causes at the data and source code level, and asks development teams for further investigation or bug fixes when needed. The person also builds tools and defines requirements so that support staff can respond more quickly.
Required are agreement with the company's mission and values, web application development or maintenance experience, experience extracting data and tuning performance with SQL, experience finding problems from logs and solving them, and communication with other departments. Preferred are technical support for web or app software, use of Datadog, Bugsnag or Sentry, basic AWS or GCP knowledge, data analysis, building mechanisms that make an organization more efficient, external technical output and English communication.
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