Lead high-difficulty AI projects, manage quality across multiple projects, and mentor junior data scientists.
About this role
ANDPAD (construction project-management SaaS platform; 265k companies, 690k+ users) seeks a CRE (Client Reliability Engineer). Because the service is directly tied to clients' operations, each inquiry has large impact and early resolution matters; you improve support operations to raise customer satisfaction and trust. Work: engineer-side support, performing second-line support on inquiries escalated from first-line customer support. A Lead CRE is a technically deep engineer who identifies causes at the data and source-code level, using client-environment investigation and security knowledge to resolve client issues, and also builds internal efficiency mechanisms and develops tools / defines requirements so customer support can respond faster. Required: alignment with ANDPAD's mission/values; web-application development or operation/maintenance experience; SQL data extraction and performance tuning; problem discovery-through-resolution from logs; cross-department communication. Preferred: software technical-support experience; Datadog/Bugsnag/Sentry; basic AWS/GCP knowledge; data-based investigation/analysis; building internal efficiency mechanisms; external output (writing, tech blog, talks); English communication. Full-time, flextime, salary negotiable, principally remote (full-remote negotiable), based in Mita, Minato-ku, Tokyo.
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