Lead enterprise SaaS architecture and feature development, addressing scaling bottlenecks and technical debt while mentoring engineers through code review.
About this role
Support large enterprises operating TeamSpirit’s SaaS products, building long-term relationships through resolution of systems-operation problems. Act as the primary contact for customer information-systems and HR or workforce-administration departments.
Track issues in regular meetings, propose product functions or configuration changes, and support their implementation. Coordinate internal technical staff when solutions require core-system interfaces or add-on development. During incidents, perform initial diagnosis and communicate findings to the customer. The work combines ongoing issue management with practical systems advice.
Applicants must have customer-facing experience in the operation and maintenance of ERP or other business systems.
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