Design and implement Notion integrations, AI workflows, automations, data pipelines, and migrations for enterprise customers while troubleshooting APIs and technical environments.
About this role
The Outcomes Architect works with named B2B software accounts to help customers adopt Notion workflows, realize measurable value, and build durable systems for productivity and AI-enabled work. The role focuses on accounts that are flat, at risk, or need a clearer path to business impact, contributing to renewal and expansion outcomes while partnering with Solutions Consultants and Services teams.
Responsibilities include creating mutual success plans, guiding customers through workflow and use-case consultations, demonstrating ROI to executive stakeholders, identifying opportunities for additional workflow adoption, and supporting complex implementation delivery. The role requires five or more years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment. Candidates must be able to discover business problems, map workflows, translate goals into practical implementation plans, configure and troubleshoot Notion workspaces, and advise on renewal risk, expansion potential, and account strategy.
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