Develop IT, AI, and DX strategies for enterprise clients, shape roadmaps and transformation plans, support vendor selection and PMO delivery, and help build a new advisory service.
About this role
This role sits in Red Hat’s Global Services Cross-Platform Team and provides security-focused technical account management for strategic enterprise customers using Project Lightwell and the Red Hat Enterprise ecosystem. It serves as a customer advocate and security subject-matter expert while coordinating with Product Security, Engineering, Product Management, Global Support, and Consulting.
The work covers security monitoring, impact analysis, incident investigation, remediation guidance, technical reviews, and support for scanning, triage, patching, backporting, and upgrades. Named technologies include Red Hat Enterprise Linux, Satellite, Ansible, Docker, Kubernetes, Java, Python, JavaScript, CI/CD, DevOps, microservices, and container platforms.
Applicants need an associate’s or bachelor’s degree in computer science or a technical discipline, RHCE certification, and 10+ years in security or a related support, development, engineering, or QA organization. Applicants need experience with agile, scrum, and DevOps teams, application development and release engineering, enterprise architecture, and clear written and verbal communication.
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