Provide senior technical support for Red Hat Enterprise Linux in hybrid-cloud environments, resolve complex customer issues, share knowledge, and coordinate with developers and QE to improve the product.
About this role
This role sits in Red Hat’s Global Services Cross-Platform Team and provides security-focused technical account management for strategic enterprise customers using Project Lightwell and the Red Hat Enterprise ecosystem. It serves as a customer advocate and security subject-matter expert while coordinating with Product Security, Engineering, Product Management, Global Support, and Consulting.
The work covers security monitoring, impact analysis, incident investigation, remediation guidance, technical reviews, and support for scanning, triage, patching, backporting, and upgrades. Named technologies include Red Hat Enterprise Linux, Satellite, Ansible, Docker, Kubernetes, Java, Python, JavaScript, CI/CD, DevOps, microservices, and container platforms.
Applicants need an associate’s or bachelor’s degree in computer science or a technical discipline, RHCE certification, and 10+ years in security or a related support, development, engineering, or QA organization. The posting requires experience with agile, scrum, and DevOps teams, application development and release engineering, enterprise architecture, and clear written and verbal communication.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Provides hands-on technical sales support for Red Hat Lightwell, demonstrating trusted software supply-chain practices, build integration, artifact security, and customer adoption.
Consults on customer DevOps challenges, using software engineering and generative AI to improve development processes, coach teams, and implement cloud and CI/CD solutions.
As a core member of the Messaging Platform team, you will design, implement, and operate scalable backend services that process billions of messages daily.
Leads enterprise CLM and PKI deployments, integrations, training, and escalations while advising technical and executive stakeholders on certificate operations.
Manage system-risk identification, assessment and response for financial-institution services, covering regulatory compliance, incidents, BCP, security reviews, audits and vendor monitoring.