Design and implement machine-learning algorithms using tabular, natural-language, and image data, then work with consultants and software engineers to turn client solutions into usable software.
About this role
At PKSHA Technology, the AI BPO team is building an end-to-end service for back-office processes, initially in HR. This engineer translates workflow decisions and system designs from BPR and IT consultants into customer-specific agents connected to existing systems, resolving exceptions with business users. Agents combine generative AI, PKSHA products and external SaaS, mainly through low-code, with Python or TypeScript as needed. Work includes API, RPA or screen-operation integrations; importing policies and knowledge; implementing exception handling and human review; acceptance testing and before/after measurement; operating-procedure handoff; and post-launch improvement based on completion and exception rates. Reusable components are returned to a shared platform. Applicants need implementation experience in business systems, RPA or low-code; basic API and data-integration knowledge; experience shaping requirements with business users; and experience taking their implementation through testing, release and production operation. Generative-AI or LLM experience is not required.
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