Lead AI solution business development for enterprise clients, from identifying business needs and designing practical services to proposals, UX planning, and project delivery with engineers. Apply generative AI, NLP, and optimization technologies to new services and operational reform.
About this role
The software engineer works in the AI Technology Division on communication-focused SaaS products including PKSHA ChatAgent, VoiceAgent, FAQ, Speech Insight and AI Help Desk. The role sits in a product team building and operating multiple AI SaaS offerings for conversational, voice, FAQ and internal-support use cases.
Using product roadmaps and backlogs, the engineer covers requirements definition, design, development and operations, with routine refactoring. Reliability work applies SRE practices such as SLOs, error budgets, on-call response and postmortems. The role addresses high traffic, DDoS protection, scalability, re-architecture and cross-product integration. AI and LLM features are explored through prompt engineering, RAG and event-driven architecture.
Required experience includes three or more years developing and operating web applications, designing, developing and operating MySQL or PostgreSQL systems, Git and GitHub-based code management, and team development with about five or more members.
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