Creates and maintains API, onboarding, product, and operational documentation for KabuK Exchange, working with Product, Engineering, QA, DevOps, Solutions, and partner teams.
About this role
KabuK Style, the company behind the travel membership HafH, is hiring a Solutions Engineer for KabuK Exchange (KBKx), its business-to-business-to-business travel distribution platform that links hotels, suppliers, channel managers, online travel agencies and travel agencies through APIs. The role bridges the platform, its partners and the internal product and engineering teams in an early, broad-scope position.
The engineer leads technical onboarding of partners, explains the APIs, authentication, booking, pricing and billing flows, turns partners' business needs into implementation steps, and supports sandbox testing, user acceptance, certification and launch. The engineer is the technical contact for external partners, reviews requests, payloads and error responses, troubleshoots availability, pricing, booking and reconciliation problems, writes implementation guides and checklists, and works with engineering on API usability. The role also helps product managers and QA with requirements and test scenarios, supports sales and account managers in technical talks, triages partner-facing incidents, and writes runbooks.
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