Design, operate, and improve APAC data center networks, handling routing, peering, VPNs, upgrades, troubleshooting, automation, and infrastructure documentation.
About this role
This Technical Account Manager sits in Fortinet’s Technical Account team and supports managed customer accounts in the network-security domain. It combines technical investigation with customer coordination, helping customers address networking or product-knowledge gaps and supporting deployments.
The work includes collecting and analyzing configuration, network, and packet-trace information; recommending actions; assisting installation and configuration; reproducing customer environments on lab equipment; and following technical cases through closure. The role also includes weekly customer status calls, quarterly site visits, deployment and troubleshooting documentation, and information requests.
Applicants need at least five years of relevant professional experience, strong network-security and routing experience, scripting and Windows Server application experience, strong customer service and communication skills, and proficiency with Word, PowerPoint, and Excel. A college degree or relevant experience is required.
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