Build and deploy AI and software solutions using LLM-based systems and cloud AI platforms, validate quality and performance, and deliver projects end to end. Travel up to 25%.
About this role
This Technical Support Engineer works in Microsoft Customer Service & Support within Windows Core, covering device and deployment and performance and reliability. The role investigates complex problems involving Windows OS, devices, updates, virtual desktops, errors, and resource performance, then turns findings into diagnostic, knowledge, and automation improvements.
Work includes forming hypotheses, collecting data, building reproductions, running experiments, and analyzing logs, traces, source code, and memory dumps to identify root causes. The engineer proposes workarounds, recovery steps, and permanent measures, explains findings to customers, and coordinates with engineers and product teams. AI supports investigation, log analysis, scripting, and knowledge generation, with outputs checked against evidence.
Applicants need practical experience as a support, systems, software, or infrastructure engineer, or equivalent experience. Required foundations include OS, networking, authentication, storage, and applications, plus experience in design, build, deployment, operations, development, or troubleshooting. The posting also requires data-based problem isolation, clear communication, business-level Japanese, and the ability to read English technical documentation. Windows expertise is not required.
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