Lead PM and PMO work for the AI Concierge telephone automation service, managing scope, costs, stakeholders, requirements, implementation, and improvements to customer operations.
About this role
This development-director role guides the creation and ongoing maintenance of USEN’s store-facing hardware and applications. The product scope includes services such as music distribution, POS registers, communications, cameras and digital signage. The role connects product direction with delivery, considering user experience, maintainability, robustness and alignment with business direction as requirements are shaped through release. Responsibilities include defining requirements for hardware and application development, tracking schedules and issues, aligning specifications with development teams, preparing and conducting acceptance tests, planning releases with stakeholders, and analyzing failures to propose and carry out quality improvements. Products are assigned according to experience, aptitude and organizational needs. Applicants need practical experience as a director, planner, engineer or in a comparable role; experience building agreement with external parties or other departments; and progress-management experience using WBS or Gantt charts. Basic IT literacy with PCs and tablets, logical thinking and communication ability are also required.
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