Plans, audits and delivers training across a luxury hotel's Rooms division, working with departmental trainers and the learning team on onboarding, role-plays and quality metrics.
The Hongkong and Shanghai Hotels, Limited (HSH), listed on the Hong Kong Stock Exchange (stock code 45), owns and operates The Peninsula, its hotel brand. There are 12 Peninsula hotels, in Hong Kong, Shanghai, Beijing, Tokyo, Bangkok, Manila, New York, Chicago, Beverly Hills, London, Paris and Istanbul. HSH also owns commercial property in Hong Kong, such as The Repulse Bay and The Peak Tower, and runs the Peak Tram.
The Peninsula Tokyo, in Yurakucho, opened in 2007, has 302 rooms and is wholly owned by HSH; its vacancies are posted on the HSH careers site. In 2025 the group's revenue was HK$7,978 million and profit attributable to shareholders HK$320 million. Full-time headcount was 7,768 at the end of 2025. Benjamin Vuchot has been Chief Executive Officer since March 2025.
- Can be worked in English
- 100%
- Most requested
- JLPT N2 4
- JLPT N1 1
- No Japanese level detected 9
- Common areas
- Sales 2
- HR & recruiting 1
Measured from the 14 listings Ranked has live for The Peninsula Hotels. Japanese level, visa signal and skills are AI-graded from each posting and can be wrong — confirm against the employer's original posting before applying.
14
open positions at The Peninsula Hotels
Leads the rooms sales team at The Peninsula Tokyo, growing corporate, consortia, luxury, entertainment, government and MICE business, with a focus on US and European luxury consortia.
Support the hotel sales team with client research, CRM upkeep, reports and site inspections, and help the events team plan weddings, banquets and conferences.
Coordinates staff training at The Peninsula Tokyo: co-facilitating orientation, running training administration and the LMS, producing learning reports and supporting departmental trainers.
Supervise a luxury hotel's reservations team: scheduling, training and guiding staff, monitoring call service standards and group bookings, writing procedures and resolving guest complaints.
Take over signed corporate and social events from Sales, finalise contracts, coordinate rooms, banquets and AV with hotel departments, and upsell to grow event revenue.
Support the Director of Rooms at The Peninsula Tokyo across Front Office and Housekeeping, deputising in their absence and driving service quality and room revenue.
Concierge at The Peninsula Tokyo: arrange restaurant, theatre, event and tour bookings, answer guest requests at the desk, by phone, chat and email, and handle service recovery.
Server in The Lobby at The Peninsula Tokyo: welcoming, seating and serving guests to the hotel's standards, plus cashiering, reservations and guest inquiries.
Deputise for the Director of Spa & Wellness at The Peninsula Tokyo: run daily spa operations, lead and coach the team, and drive revenue, productivity and guest satisfaction.
Lead daily operations of The Lobby restaurant at The Peninsula Tokyo: guest experience, labour scheduling, revenue and cost control, and coaching the service team.
Welcome, seat and serve guests at Peter, a restaurant at The Peninsula Tokyo, following the outlet's service sequence, and handle cashiering, reservations and guest inquiries.
Deputy head of a luxury hotel's housekeeping department: runs operations, inventories, budgets, payroll and contracted cleaning and laundry suppliers, reporting to the Director of Housekeeping.
Chef de Partie in the banquet kitchen at The Peninsula Tokyo, preparing and presenting banquet menus, running a kitchen section and guiding commis chefs.