Store DX Consulting Director

TOPPAN Holdings

Consulting

Marketing

Project Mgr

Biz Dev

About this role

A director role in the store engagement unit of TOPPAN's marketing DX business. The position combines hands-on knowledge of running stores with head-office business development experience to advise client companies on how their next-generation stores and customer touchpoints should work.

The work covers consulting on clients' future customer touchpoints, driving store-based customer experience (CX) planning and overall design, and leading projects with internal and external stakeholders. The director analyses store performance data and uses business process re-engineering to identify problems and propose solutions, and packages the team's know-how into standard service models so results can be repeated, while building up the team's expertise.

Required: practical experience running stores or supervising store operations; experience launching new businesses or doing marketing at a head office; and a track record of taking ownership of a wide range of problems.

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