Accounting System Implementation Support Staff

This part-time support role helps customers begin using an accounting system. Daily work includes assisting with initial setup by phone, email, or web meetings; conducting online meetings during the early stage of system use; confirming required items; explaining the service overview and documents to be submitted; and responding to inquiries.

No previous support experience is required, and manuals and careful training are provided. Required qualifications are experience communicating with customers and basic PC skills, including smooth typing. Accounting knowledge equivalent to Bookkeeping Level 3 is useful even without certification. Experience using SaaS in back-office work and experience in customer service can also be applied. The role welcomes people interested in accounting, people who enjoy communicating with others, and people willing to take on challenges.

The work supports customers adopting accounting software within a broader suite of cloud services for small businesses and individuals, including accounting, human resources and labor management, sales management, tax filing, and electronic signatures.

The schedule is 10:00 to 19:00 on weekdays, five days per week, with eight working hours and a one-hour break. People able to work for a longer term are welcome, and requested days off are described as easy to obtain. The workplace is an office about a three-minute walk from Osaki Station in Tokyo. Online interviews are available. The work location may change because of business circumstances or office relocation, and assigned duties may change according to business circumstances or the individual's suitability.