Lead customer success and support for freee IT Management, building onboarding and support processes, guiding adoption, and feeding customer feedback into product improvements.
About this role
This role sits within Okta’s Technical Account Management team and focuses on the Auth0 platform, an authentication and authorization product for consumer and SaaS applications. The Technical Account Manager acts as an identity coach for customers, helping them develop customer identity strategies and realize value from their Auth0 investment.
The work combines technical guidance with customer relationship management. Responsibilities include advising on identity solutions and best practices, supporting Auth0 implementations, monitoring customer health and engagement, leading executive and practitioner meetings, improving adoption, identifying risks and growth opportunities, and sharing customer feedback with internal teams. The role also involves explaining new product features and aligning product roadmaps with customer objectives.
Applicants need at least five years of total information technology experience and a bachelor’s degree, or an advanced degree without experience, or equivalent experience. The posting also seeks experience in customer-facing business work or technical delivery and the ability to handle both technical and business discussions.
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