Partner with security leaders to identify AI applications, design architectures, and build prototypes, workshops, proofs of concept, and pilots for cybersecurity workflows.
About this role
This AI Support Engineer role sits within OpenAI’s User Operations team and supports customers deploying the company’s platform. The position focuses on complex technical support for customers ranging from early-stage startups to global enterprises, with responsibility for helping maintain reliable product experiences at scale.
The work includes handling support tickets and live calls, investigating API failures, integration challenges, authentication errors, and production incidents. The engineer debugs logs, analyzes system behavior, reproduces issues, provides technical guidance, and escalates complex cases to Engineering. The role also involves scripting and using emerging AI capabilities to automate repetitive tasks, improve internal tooling, reduce recurring problems, and develop scalable support workflows in partnership with Product, Engineering, Operations, and Go-To-Market teams.
Applicants must have at least eight years of experience in User Operations, Engineering, Support Engineering, or a similar technical role. The posting also requires the ability to troubleshoot SaaS systems at an expert level and to use code such as Python for automation and tool integration.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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