Provides corporate IT support by applying technical support experience, leading projects, and supporting Windows and Cisco network environments. Relevant IT certifications are valued.
About this role
AI Shift, a CyberAgent Group AI subsidiary (about 75 employees) building VoiceAgent, an AI agent that handles phone calls, is hiring a Customer Success manager for VoiceAgent. Responsibilities include onboarding clients through to VoiceAgent's release (creating WBS schedules, managing timelines, and other client communication), post-release support (preparing reports, running regular check-in meetings), and proposing additional services. Required: 2+ years of corporate sales experience, experience managing projects (e.g. WBS creation, schedule coordination), and basic business document skills (proposals, meeting minutes, reports). Preferred: customer success or account management experience at a SaaS/IT company, experience with upsell/cross-sell sales to existing clients, sales or project experience with large accounts, data analysis/reporting skills (Excel functions, BI tools), and knowledge of contact centers, speech recognition, or IVR. Hybrid work: in-office Tuesday, Thursday, Friday; remote recommended Monday and Wednesday. Annual salary: 5,000,000-7,000,000 JPY. Location: Shibuya, Tokyo.
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