Customer Success (VoiceAgent)

AI Shift, a CyberAgent subsidiary in Shibuya that builds enterprise AI-agent solutions, hires a Customer Success manager for VoiceAgent, its AI agent that answers phone calls. The role leads digital and customer-experience change at large companies.

The work covers three areas. First, adoption strategy and onboarding: analysing a customer's problems and the user context of each contact point, designing the best dialogue scenarios and driving the schedule with WBS management. Second, getting the most from the product with close support: proposing improvements from operating data and logs and leading customer success through regular meetings. Third, feeding customer voices back to the in-house development team to improve features and proposing account growth. Routine analysis and support is left to AI so the person can focus on voice-AI expertise and the customer's context.

Applicants need two or more years of corporate sales, project progress management experience such as WBS and scheduling, and basic business documents such as proposals, minutes and reports. Customer success at a SaaS or IT company, upselling, work with large customers, data analysis and contact-centre or speech-recognition knowledge are preferred.