Support Premium customers by diagnosing API, integration, authentication, performance, and production issues, coordinating incidents, and improving monitoring, runbooks, and automation.
About this role
This AI Support Engineer is part of User Operations, supporting customers using OpenAI’s products and platform. The role resolves complex issues through tickets and live calls, serves as an escalation point, and partners with Engineering, Product, and Operations to improve support systems and prevent recurring problems.
Responsibilities include investigating API failures, integration challenges, authentication errors, and production incidents; debugging logs, analyzing system behavior, reproducing issues, and providing technical guidance. The role uses Codex, ChatGPT, the OpenAI API, and Python scripting to automate tasks, improve internal tooling, and build scalable AI-powered workflows.
Applicants need 8+ years in User Operations, Engineering, Support Engineering, or a similar technical role, expert SaaS troubleshooting skills, and experience handling enterprise incidents with customers and cross-functional partners. A relevant bachelor’s degree or equivalent practical experience is required, along with fluency in spoken and written Japanese and English.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Partner with security leaders to identify AI applications, design architectures, and build prototypes, workshops, proofs of concept, and pilots for cybersecurity workflows.
Provides technical support for Azure, resolving customer incidents across virtualization, operating systems, networking and IaaS while feeding issues to internal teams.
Owns enterprise customer issues across compute, networking, and AI software, coordinating analysis and resolution with engineering while improving the reliability and support experience of AI server systems.
Support customer onboarding, manage inquiries, and provide feedback for product improvements in a customer success role.
Lead enterprise customers through AWS cloud adoption by coordinating migration, governance, education, and cross-functional delivery across Automotive and Manufacturing accounts.