Manage the customer success department, providing value to each client and enhancing business value.
About this role
Working as part of the client success team, the role helps deliver the value of the Virtual Accounting Assistant to clients and supports changes in how they work toward business success.
Each client has a designated team member. The client success team joins the client team and provides support from the point at which onboarding is complete through stable ongoing operation. The role includes support for assigned clients.
As a CS Operations and customer success planning role, the position develops the foundations needed to accommodate growth in the service and organization. It establishes and improves operations to standardize work and increase efficiency, creates mechanisms for knowledge sharing, designs and improves the customer-experience process, and advances the design of internal business processes.
The position also plans and drives initiatives to improve productivity, explores customer needs, and contributes to service planning. It sets goals and metrics for the CS team's client success, including OKRs and KPIs, and analyzes data related to continuation and cancellation.
The stated work location is in Shibuya, Tokyo, near Shibuya and Shinsen stations.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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