Manage the fraud-detection customer-success team while delivering onboarding, analysis and rule improvements yourself and coordinating overseas service providers.
About this role
DG Business Technology is hiring a customer-success specialist for AI fraud-detection services. The role supports clients from solution selection through implementation and ongoing optimisation.
Work includes understanding fraud patterns, designing data connections and detection logic, explaining integrations, starting transaction screening, tuning settings and reporting improvements. The specialist contacts overseas vendors by Slack and email and may later evaluate new services and help launch solutions.
Applicants need experience in consulting, customer success, technical support or client support, plus business English or experience working in English. Payments, SaaS, data analysis and e-commerce operations are preferred backgrounds. Annual pay is JPY 6–9 million, including thirty fixed overtime hours with excess paid separately. The role is based in Ginza, Tokyo, with a remote-work scheme and flexitime with core hours from 11:00 to 15:00.
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