Guide clients from fraud-detection solution design and technical onboarding through transaction analysis, rule tuning and ongoing improvement with overseas vendors.
About this role
DG Business Technology is hiring a customer-success manager for its fraud-prevention services, including Sift. The role manages a team handling implementation, support, consulting and data analysis while also doing the same hands-on work to understand and improve delivery.
Responsibilities include client discovery, integration and detection-logic proposals, technical onboarding, initial transaction screening, settings optimisation and reporting. The manager works with overseas vendors and may help evaluate and launch additional solutions.
Applicants need consulting, client-support, customer-success or technical-support experience, together with business English or professional use of English. No management tenure is explicitly required. Payments, SaaS, analytics and e-commerce backgrounds are preferred. Annual pay is JPY 7.5–9.5 million, with thirty fixed overtime hours and excess paid separately. The Ginza role offers a remote-work scheme and flexitime with 11:00–15:00 core hours.
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