Guide clients from fraud-detection solution design and technical onboarding through transaction analysis, rule tuning and ongoing improvement with overseas vendors.
About this role
DG Business Technology is hiring a customer-success specialist for e-commerce clients using NaviPlus recommendations, search, reviews and follow-up email. The role supports adoption and business growth while identifying further service needs.
The specialist takes over sales-won accounts around launch, assists with setup, handles questions and coordinates support and development teams. Work includes quantitative usage analysis, settings and feature recommendations, regular improvement discussions and cross-selling NaviPlus or wider group solutions.
Applicants need at least one year of solutions sales in SaaS and Office skills sufficient for proposals. Customer-success experience, tracking retention and usage metrics, and existing-account expansion are preferred. Annual pay is JPY 5.5–8 million, with thirty fixed overtime hours and excess paid separately. The Ebisu role offers homeworking one or two days weekly and coreless flexitime.
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