Manage local-government healthcare projects, align medical and community stakeholders, and improve resident participation, continued use, KPIs, health outcomes and medical-cost efficiency.
About this role
This Customer Success role sits within SB OAI Japan, the SoftBank organization developing services and products with OpenAI. It helps large enterprise customers move from initial AI adoption to company-wide operational use, working with executives and business leaders to establish AI Centers of Excellence and support organizational change.
The work covers onboarding, AI CoE design and operation, executive workshops, governance support, usage analysis, activation improvement, re-onboarding for stalled departments, and customer issue planning with Solution Architects and FDEs. The role requires experience supporting implementation and adoption of enterprise SaaS, strong engagement with customers including executives, and a basic understanding of IT. Deep technical implementation skills are not required.
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