Propose BPO and AI-enabled contact center solutions to corporate clients, acquire new accounts, optimize existing operations, and develop partner relationships. The role requires at least two years of sales experience with intangible products.
About this role
Provide technical support for DataSpider within the HULFT product family. Work includes answering product enquiries, investigating issues, publishing FAQs and technical information, and coordinating partners to improve support quality. The role also promotes support-service adoption and renewals, and uses AI and other technologies to improve support processes and the user experience.
Applicants need corporate-customer support experience for software, cloud or IT services, with two years given as a guideline; troubleshooting or incident investigation including reproduction and escalation; and Fundamental Information Technology Engineer-equivalent IT knowledge. The certificate itself is not required. Java, SAP integrations, databases and previous HULFT or DataSpider use are preferred. Home working is possible under team-specific attendance rules.
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