Learn restaurant service, cooking and dessert preparation, then develop responsibility for shifts, ordering, staff training and financial operations at Premium Karubi.
About this role
The role supports the operating work of a customer support team handling inquiries about the company's products and services. It helps prepare support activities and coordinate with relevant departments so the team's operations can run smoothly. The role also reviews the content and patterns of customer inquiries. Findings inform updates to support information and improvements to the support site, with the aim of strengthening response quality and customer satisfaction. The work combines operational preparation and coordination with analysis of customer contacts and upkeep of support content. Game-specific operating tasks are part of the role, and the role involves cooperation with offices in North America and Europe. Word, Excel and PowerPoint are named for preparing work materials. Applicants must have at least two years of experience as a supervisor, team leader or above in B2C customer support. They must also be able to prepare documents using Word, Excel and PowerPoint.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Resolve B2B SaaS customer issues by email and phone, coordinate with related teams, and improve FAQs, customer experience, and support processes. Full remote work is available.
Support onboarding and account management for a cashless payment service used by medical institutions. Monitor customer needs, propose features, improve adoption, and coordinate with product teams.
Improve Smaregi support quality, lead operator development and self-service content, and use customer-response KPIs to strengthen service and retention.
Help e-commerce clients adopt NaviPlus, analyse product use, resolve issues with technical teams and propose additional services to improve retention and growth.
Supports customers using Cloudflare’s Developer Platform by investigating technical issues across Workers, Pages, KV, Stream, R2, D1 and related services, coordinating with Technical Operations.