Senior Partner Account Manager role focused on managing partner accounts in Japan. The position is hybrid and may involve an in-person interview at a Cloudflare office or hub.
About this role
This Technical Support Engineer sits in Cloudflare’s Customer Support organization and focuses on the Developer Platform. The role supports customers using Workers, Workers AI, Pages, KV, Stream, R2, D1 and related services, while working with the Technical Operations team responsible for the distributed network. It combines product-specific troubleshooting with customer communication and builds familiarity with the platform’s underlying Internet technologies. The engineer investigates customer issues involving HTTP, DNS and other networking topics, works through support tickets, and communicates over email, live chat, phone and virtual meetings. The work also includes coordinating with Technical Operations on issues connected to network operations. Support spans the named Developer Platform products rather than a single service. The posting does not state a separate mandatory qualification threshold, required certification or minimum years of experience. Its skills section gives examples of desirable experience and labels additional items as bonus points, rather than defining explicit application requirements.
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