Installs and commissions remote-operated construction machinery, trains customers and dealers, handles first-line troubleshooting, manages equipment and shipments, and coordinates with internal teams.
About this role
This customer support role sits within a company developing digital solutions for the construction industry. It supports products used across construction processes and works closely with customers, sales distributors, development teams, and other internal stakeholders.
The work covers technical inquiries about products, organizing and investigating reported issues, sharing findings with development, tracking improvements, supporting fault diagnosis, proposing temporary fixes, checking quality before product releases, communicating product information to the market, and managing cases through a unified support system.
Applicants must have experience hearing concerns from customers or internal stakeholders, identifying and structuring the underlying issues, and taking responsibility through proposing or implementing solutions. Examples given include customer support, technical support, sales, and construction management experience.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Lead enterprise customers from MOVO onboarding through adoption and expansion, designing multi-site projects, improving operations with data, and supporting upsell.
Manage Spider AF accounts through onboarding, adoption, retention, and expansion. Analyze customer data, improve CS processes, and relay needs to the Product team in a hybrid Tokyo role.
Lead customer success for enterprise accounts by guiding product adoption, expanding usage across sites, designing success programs and KPIs, and informing SaaS development.
Drive customer success for restaurant and hospitality accounts by improving product adoption, loyalty and renewals, gathering feedback, coordinating teams and delivering strategic QBRs in a hybrid role.
Manage product operations across support triage, incident escalations, localization, launches, and workflow improvements while coordinating teams and turning customer feedback into product recommendations.