Advises AWS enterprise customers on cloud architecture, mission-critical launches and operational issues, while guiding transformation and risk reduction with senior stakeholders.
About this role
Terra Drone is recruiting a customer-success lead candidate to help construction and surveying businesses use drone and SLAM measurement products. The role combines product onboarding and ongoing support with establishing practical ways to apply new technology.
Responsibilities include customer training, problem analysis, product feedback, renewal support and upselling or cross-selling. Customer needs may also inform new business development. Based at the Tokyo headquarters, the person is expected to visit customers around once a week, including day trips or overnight business travel.
Applicants need at least two years of customer-facing work such as sales or customer success, plus experience training others or leading, including on-the-job training. Civil engineering, surveying and related qualifications are preferred. Home working is available under company rules, alongside flexitime with an 11:00–16:00 core period.
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