Provide senior technical support for Red Hat Enterprise Linux in hybrid-cloud environments, resolve complex customer issues, share knowledge, and coordinate with developers and QE to improve the product.
About this role
The Security Technical Account Manager is part of Red Hat’s Global Services Cross-Platform Team, supporting strategic enterprise customers using Project Lightwell. The role focuses on security across Red Hat Enterprise Linux, Satellite, Ansible, and containerized platforms.
Responsibilities include analyzing security findings and planned changes; coordinating scanning, triage, patching, and backporting; responding to support requests; and helping resolve incidents. The manager maintains customer documentation, mentors security and operations staff, and works with engineering, product, support, and consulting teams to debug issues and guide upgrades. Named technologies include Java, Python, JavaScript, Docker, Kubernetes, continuous integration and delivery, and microservices.
Applicants need an associate or bachelor’s degree or higher in computer science or a technical discipline, RHCE certification, five or more years in security, customer support, development, engineering, or QA, and experience in agile, Scrum, and DevOps teams. Experience with RHEL, Docker, Kubernetes, and Ansible is required.
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