Lead multiple finance workstreams from gap analysis through integration planning and execution, identify risks, coordinate mitigation, and resolve accounting issues across teams.
About this role
This is a fraud operations role supporting Paidy, a buy-now-pay-later service within PayPal’s payments business. The work focuses on reviewing consumer and merchant accounts across designated risk areas, including identity verification, sanctions, disputes, chargebacks, abuse, and fraud. The role sits in the operational processes used to resolve account and payment-related issues.
The agent assists customers with account queries, records findings in manual and automated case-management systems, and moves between multiple workflows, queues, and programs. It requires independent, informed decisions on uncommon issues and recommendations for resolving consumer or merchant problems while maintaining efficiency. Applicants must have at least two years of relevant work experience and a strong understanding of risk-operations policies and procedures, together with the ability to make proficient decisions.
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