Support customer success by maximizing client outcomes through effective communication and collaboration across departments.
About this role
JAPAN AI, a Geniee group company offering generative-AI products to businesses, is hiring a Customer Success person as its customer base grows. The department designs and writes customised prompts for customers, proposes solutions, helps with implementation, and works with product managers on features needed to win the market.
The person handles onboarding for new customers, going beyond product training to involve the customer's AI project owners, set project goals and support adoption until it takes hold in the company. The person plans success strategy around the customer's business goals, identifies and proposes upsell and cross-sell opportunities, creates and designs prompts for customers when needed, answers technical questions about generative AI and the products, and plans events, seminars and improvements to customer-success processes.
Applicants need either customer-success experience with results in expansion (upsell and cross-sell) or field-sales experience with a SaaS service. Use of AI tools at work, a technical background such as system integration or engineering, and web marketing or ad-operation experience are preferred.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Support existing clients in improving conversion rates and provide operational assistance. Manage customer success team and optimize workflows.
Lead sales and customer success organizations serving medical institutions and pharmacies within MICIN’s Medical Experience Business. The role covers team leadership across clinic and hospital sales, pharmacy sales, and related customer success, with remote work available but at least two office days per week required.
Support robot-vision customers through technical inquiries, factory visits, setup, adjustment, repair, inspection, and verification. The role uses industrial and collaborative robot teaching skills and includes travel and occasional holiday maintenance.
Leads Technical Account Managers supporting enterprise customers, overseeing support cases, escalations, customer relationships, platform resilience, and operational quality.
Manage a TENTIAL store, develop customer experiences and retail operations, control sales and inventory, and recruit and train staff with the headquarters team.