Answer telephone enquiries from Smaregi POS and Time Card users, helping customers resolve service problems through the company’s support function.
About this role
This customer support role sits within Gaudiy Financial Labs and supports a new Web3 financial service during its launch phase. It is the customer-facing point of contact for users, helping them use the service with confidence while also contributing to the operational work that keeps it safe and stable.
The work includes responding to inquiries, identifying issues in customer feedback, and improving FAQs, manuals, and workflows. The role checks whether new and existing functions can be used without problems, finds unclear points from the user’s perspective, and works with internal members on service improvements. It also covers other financial-operations tasks. The surrounding service-development context names blockchain and AI, including blockchain-based wallets and credit-evaluation systems.
Prior financial or cryptocurrency expertise is not required, but applicants need at least one year of customer-facing experience in customer support, customer service or sales. Interest in blockchain/Web3, comfort using new IT and AI tools to improve work, and the ability to consult with colleagues on operational issues are also required. Web-service support, team support or leadership, financial-services work and FAQ/manual or workflow improvement are preferred.
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