Customer Onboarding

Dinii, the restaurant-cloud company, is hiring a Customer Onboarding specialist to lead the early adoption of its service at restaurant clients. The person is the hub between a client's head office and outlets and Dinii's sales, customer success and development teams, and aims to be a long-term partner rather than only initial support. The team has a manager and five members in Tokyo.

The work includes regular meetings with store contacts to hear needs and build relationships, managing the schedule and coordination with the people involved, supporting installation and initial setup and proposing the best operating design, running online training for store staff and supporting the first operating phase. The person starts with 20 to 30 store rollouts a month, then helps improve the onboarding process, and passes what they hear on site back inside the company to improve the product.

Applicants need customer-facing experience, whether in service or sales. Corporate sales or customer success experience, SaaS onboarding, solution proposals and restaurant work, including part-time, are preferred. Dinii looks for customer-minded people who keep learning and speak in terms of outcomes.