Provide technical support and training to customers, troubleshoot issues, and lead product demos.
About this role
Based in Datadog's Support Engineering department, this role joins the Technical Solutions team as an in-house product expert for the observability platform. It supports customers across channels and contributes product feedback to internal teams while helping users understand Datadog and its integrations.
The engineer handles requests through ticketing, live chat and screensharing, reproduces technical issues, and develops expertise in one or more product areas. The role also includes customer demos and presentations, including a three-pillar demo, and troubleshooting involving basic Linux and programming knowledge.
Applicants should have at least two years of related multi-channel technical support experience in a SaaS company, experience with Zendesk, Jira, Confluence or similar tools, and prior technical troubleshooting or programming experience. The posting also calls for effective written and verbal communication, critical thinking, continuous learning, and weekend availability for a rotating schedule.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Technical Escalations Engineer for Revenue and Cost Management, with locations listed in Seoul, Sydney, and Tokyo. Specific duties, qualifications, and work conditions are not provided.
Datadog is hiring a Technical Escalations Engineer 2 focused on RUM. The position is listed for Tokyo, Seoul, and Sydney, but detailed responsibilities are not provided.
As a Product Support Specialist, you will respond to user needs, provide technical support, and help improve customer satisfaction.
Support onboarding and account management for a cashless payment service used by medical institutions. Monitor customer needs, propose features, improve adoption, and coordinate with product teams.
Designs Salesforce implementation solutions for customers and partners, leading requirements, Fit & Gap analysis, development, testing, delivery guidance, and project management.