Customer Service Operations - Energy Specialist

Octopus Energy Japan, the joint venture of Tokyo Gas and Octopus Energy that supplies renewable electricity, is hiring a Customer Service Operations Energy Specialist in Tokyo. Energy Specialists are the center of all support for Japanese customers in the operations department and take end-to-end responsibility for the problems a customer raises, so customers are not passed between departments.

The specialist answers customer inquiries by phone and other channels, finds and delivers appropriate solutions, and is expected to take part in improving the customer experience by raising suggestions. Full training in every aspect of the customer experience is provided, in Japanese. Energy-industry experience is not needed, and age and educational background are not restrictions.

Applicants need Japanese good enough to support customers by phone, with fluent reading, writing and speaking, and should submit a Japanese-language resume. The role looks for passion for customer support, openness, a team spirit, inclusiveness, commitment to sustainability and improvement, and a strong work ethic in a fast-paced operations team.