Lead high-difficulty AI projects, manage quality across multiple projects, and mentor junior data scientists.
About this role
ANDPAD hires a Client Reliability Engineer (CRE) for its customer support engineering. Because the service is tied directly to clients' work, each inquiry has a large impact and early resolution matters. The CRE improves support operations and raises customer satisfaction and trust for a platform used by more than 260,000 companies.
The engineer provides second-line support for inquiries escalated by the first-line customer support department, identifies causes at the data and source code level, and asks development teams for further investigation or bug fixes when needed. The person also builds tools and defines requirements so the support team can respond faster. The company aims to be AI-native, with Copilot, Cursor, Claude Code and Gemini in use.
Required are agreement with the company's mission and values, web application development or maintenance experience, basic SQL, experience finding problems from logs and solving them, and the ability to communicate with other departments. Preferred are technical support experience for web or app software, use of Datadog, Bugsnag or Sentry, basic cloud knowledge of AWS or GCP, data investigation and analysis, and external technical output such as writing or talks.
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