CX Digital and Data Platform Operations Lead

This role is part of the CX Marketing Center's CX Platform function within the Overseas Business Division. It supports company-wide customer experience by developing, operating and improving digital and data platforms used as customer touchpoints, including brand and product websites, e-commerce and CDP infrastructure.

The position leads work with overseas sales companies from requirements gathering and definition through development, operation and improvement. Responsibilities include selecting, negotiating with and managing vendors; controlling quality, cost and delivery; maintaining stable systems; and promoting platform adoption. The role also handles vendor contracts, information security and risk responses, knowledge standardization and visualization, budget management, ordering and invoice processing, project progress management and internal coordination.

Specific duties include developing, operating and improving brand and product website CMS environments using Adobe Experience Manager and explaining the CMS internally for company rollout. The person provides consultation on website and landing-page specifications and production policies, designs web-function UI/UX, manages negotiations and orders with internal IT departments and external IT vendors or production companies, and manages digital marketing support projects. The wider platform scope includes Adobe Commerce and CDP foundations.

Required experience includes at least five years, as a general guideline, developing, implementing or operating package-based systems for brand or product website CMS, e-commerce or D2C, and CDP in a large-scale environment. Candidates must be able to structure ambiguous or highly abstract issues, explain them to stakeholders and build agreement. The role also requires approximately two years of experience handling global projects involving multiple languages or locations, foundational knowledge and experience addressing personal data, consent management and information security, and English proficiency with a TOEIC score of at least 750.

The work involves frequent collaboration with overseas sales companies and overseas marketing personnel. The position contributes to platform deployment at a scale of approximately 50 countries and requires decisions between global standardization and local optimization. The stated career path includes CRM platform strategy leadership covering integrated Web, D2C and CDP CRM planning, investment decisions and coordination with regional DX strategies.

The employment type is permanent full-time. The work location is the Meguro Building in Shinagawa, Tokyo. Standard working hours are 9:00 to 17:30 with a 45-minute break, under a non-core flextime system; overtime work is applicable. Salary is determined by experience, ability and the size of the assigned position under company rules and is listed as subject to consultation. Holidays include two days off each week on Saturdays and Sundays, public holidays, year-end and New Year holidays, summer leave, annual paid leave, condolence leave and other company leave programs. Annual holidays are approximately 126 days, with 25 days of annual paid leave granted each year and first-year allocation adjusted by joining month.

Benefits include an employee shareholding plan, savings plan, corporate pension, cafeteria-style benefits, employee product purchase programs, dormitories, company housing and housing assistance, recreation facilities and medical facilities. Insurance includes employment, workers' compensation, health and employees' pension insurance. The probationary period is three months with no change in conditions. Indoor smoking is prohibited, with designated smoking areas available indoors or outdoors.