Build core and supporting business systems for companies and infrastructure operators, covering requirements, design, implementation, testing and maintenance.
About this role
Support users at foreign-owned businesses and overseas offices of large companies. Respond by phone and email to questions about computers, equipment and systems, including malfunctions and failures, and help users resolve problems.
Handle overseas inquiries, prepare documents, support email translation and interpreting, manage customer networks and servers, and analyze and report global-system incidents. The role also offers opportunities to take part in international discussions and web meetings.
Initial learning builds knowledge of systems and networks, with continued IT and business-English training and support from experienced colleagues. People without prior IT-industry experience can develop the skills needed for the support work.
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