Lead enterprise SaaS architecture and feature development, addressing scaling bottlenecks and technical debt while mentoring engineers through code review.
About this role
Provide technical support for TeamSpirit products used by enterprise customers with at least 1,000 employees. Work with implementation and operations support teams to understand technical problems and coordinate the internal specialists needed to resolve them.
Handle escalated enquiries, investigating source code and data when necessary. Join IT service-management improvement work, propose better operating processes and product changes, and participate in design reviews focused on operational quality. Bring customer feedback into product improvement discussions.
Applicants need either engineering experience in any programming language or technical-support experience, and must communicate effectively in Japanese for business.
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